When you walk into any well-respected hotel or residential building, how are you greeted? Please take a moment to reflect on this. We bet you have the answer. Often, the first person you see is a Concierge. Iron Horse Security offers a comprehensive range of professionally trained and reliable concierge security officers. This makes us a trusted partner for businesses and professionals alike. Today, we will cover several key points regarding why your hotel or private residence building should have a concierge security officer and how to go about getting one on board.
Customer Assistance
With an Iron Horse Concierge Security Officer, you will be provided with superior customer service. No request is too big or too small for our officers. We are flexible and willing to accommodate. Unlike with other security providers, your customers will experience first-hand how training makes a significant difference. Our training instills industry-leading practices, which include: non-violent crisis intervention, public relations training, cultural sensitivity training, and other training that elevates your customers’ experiences. We also supervise our guards in a manner that guarantees you are provided with the highest quality of security services available.
Customer & Staff Safety
All of our officers are licensed security guards, heavily trained in the protection of your residents’ safety and in the securing of your building. They are committed to handling situations appropriately, using your predetermined situation guidelines. You will experience the benefits of controlled building access, supervised move-ins and move-outs
regulate visitor parking, among other things. You will never have to worry about your customers or staff again once you have an Iron Horse Security Officer on your team. Don’t waste another minute worrying about potential safety situations. A concierge security officer will ensure the protection of you, your customers, and your staff.
Reports for tracking
Remove that blind spot from your rearview mirror. Reporting is a highly underestimated safety tool that should not be taken for granted. At Iron Horse Security, we have taken into account the importance of maintaining reports of daily shifts and incidents. We track these in a log and mark all common area problems and other unusual occurrences. This helps our officers and you identify specific issues and develop a plan that targets and removes them. For example, if you have a recurring disruptive visitor at particular times/days, we may potentially recommend an additional guard for those time slots.
Next steps
Now that you’ve seen that owning a hotel or managing a residential building goes hand in hand with having a concierge security officer, you may want to start your journey in finding one. Since you’re reading this blog post, you are aware that our concierge security officers at Iron Horse Security are a cut above the rest. There is no need to wait any longer. Request your free quote today and make your hotel a safe place for your guests to enjoy!
Putting Customers First
What sets Iron Horse Security apart in the security industry is our belief that our people are our greatest strength. We are more than uniforms and patrols—we are a team of professionals working together to protect what matters most to our clients, the public, and one another. Our growth has never been about scale alone. It’s been about staying true to our core belief:
Our people make the difference.
To learn more about our security solutions, contact us.
