Maintaining the Image You Demand

Concierge
Security

Concierge Security Services that Combine Hospitality with Safety

Iron Horse Security delivers a full roster of professionally trained, reliable concierge security officers—making us a trusted partner for businesses and professionals alike. We tailor every program to your specific needs, whether you operate in high-end residential communities or the hospitality sector. With a specialized focus on customer service, integrity, and ethics, our team serves as an extension of your brand, bringing the added benefits of security to every interaction so you can rest easy knowing you’re well represented and people are safe.

Our Comprehensive Screening Process

We take the screening of candidates very seriously at Iron Horse Security, ensuring you receive the best-in-class security solutions for your unique and specific needs. Our client success speaks for itself as we adopt screening processes that are second to none. Each candidate undergoes a series of tests that include aptitude, security knowledge, language testing, bilingualism testing and job proficiency.  It’s because of our testing processes and adherence to quality that Iron Horse has been the leader in security solutions and the winner of the Consumers’ Choice Award for 18 years in a row.

Did you know: Iron Horse Security has the highest Security company rating on Glassdoor? That’s because our guards love working with us and for you!

 

Our Concierge Security Services

Providing a full line of professionally trained and reliable concierge security officers is what makes Iron Horse Security a trusted partner for businesses and professionals alike.  Our concierge security services are tailored to meet your specific needs, whether you are in high-end living communities or the hospitality industry. With a specialized focus on customer service, integrity, and ethics, Iron Horse Security strives to be a representation of your business, adding the benefits of security so you can rest easy knowing you are represented accordingly, while people are safe.

Iron Horse residential clients have come to find that we are the leader in combined concierge/security services. Some of the services you can expect are:

Female concierge opening door


Control building access
Monitor the security system
Receive packages and deliveries while residents are away
Assist telephone & cable installers and other tradespeople
Supervise move-ins and move-outs
Regulate visitor parking
Enforce by-laws and deal with complaints
Respond to fire and other emergency alarms
Patrol common areas, including parking and amenities
Provide daily shift reports and incident reports to log all common area problems and other unusual occurrences

The Iron Horse Security Concierge Difference

Iron Horse Security Staff are not only trained to provide superior service, but they are also licensed security guards, heavily trained in the protection of your residents' safety and the securing of your building.

Our staff are there to provide you with superior customer service, so no request is too big or too small. We are flexible and willing to accommodate your needs.

Training and Certification for Concierge Guards

Condominium Security Fundamentals
Policy, Regulations and Compliance (PSISA, OSHA, AODA)
Workplace Violence, WHMIS and Hazard Identification
First Aid/CPR and Emergency Response Preparation
Fire, Life Safety and System Operation
Elevator Entrapment and Crisis Management
Key, Parcel and Access Control Procedures
Advanced Patrol Techniques and Security Systems
Visitor Management and Parking Enforcement
Condominium Management Hierarchy and Industry Trends
four iron horse security guard welcoming guest at the front lobby

Request a Free, No Obligation Quote

Please complete the form below, to request a quote, and we’ll be in touch. Or you can call us at 1-877-228-2813 and our specialists will provide the necessary help!

    Type of Business

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    Iron Horse Security

    PUTTING CUSTOMERS FIRST

    Our experience spans both the commercial and government sectors, enabling us to support compliance-driven clients and integrate seamlessly into regulated environments.

    Office Buildings • Retail Centers • Industrial Parks • Warehouses • Multi‑tenant Facilities