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Setting the Standard for Security

Retail & Large Shopping Center

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Who We Serve
Retail

People & Property Protection You Can Trust

Retail centers and shopping malls are frequent targets for theft, vandalism, and disruptive behaviour. Maintaining a safe and welcoming environment is a constant challenge without professional security measures in place, which is why more retail property owners and managers are turning to private security firms to protect their tenants, customers, and assets.

For more than 30 years, Iron Horse Security has delivered tailored security services for retail centers and shopping malls, helping to reduce incidents, deter theft, and maintain a positive shopping experience. Our award-winning service team provides highly trained, professional security guards who ensure a visible, reassuring presence on-site. Supported by mobile patrols, real-time reporting, and a 24/7 command center, our solutions are designed to keep your property safe and operational around the clock.

Why More Property Managers Turn to Iron Horse Security

Canadian mall with glass ceiling

24/7 On-Site Security Guards

Retail stores face constant challenges, from shoplifting and internal theft to after-hours break-ins. Our licensed security guards provide a visible, professional presence that helps deter criminal activity while creating a safe environment for customers and staff.

Customized Site Protocols

Every retail location operates differently. We work with store managers and loss prevention teams to establish tailored security protocols for entrances, high-value displays, fitting rooms, and closing procedures, ensuring seamless integration with daily operations.

Advanced Technology Integration

Enhance store protection with GPS-tracked patrols, real-time incident reporting, and integrated support for existing CCTV and alarm systems; giving you full visibility and quick response capability.

Customer-Focused Security

Retail security must balance safety and service. Our guards are trained to remain approachable and professional, ready to assist shoppers while discreetly maintaining vigilance and enforcing store policies.

Local Response, National Standards

With dedicated teams in Ottawa and Toronto, we provide fast, reliable retail security support, whether for a single storefront, shopping mall, or national retail chain. Our solutions scale with your needs and seasonal demands.

Our Retail Security Services include:

Uniformed Security Guards

Professional, licensed security guards provide a visible deterrent to theft, loitering, and disruptive behaviour, while helping ensure a safe, welcoming atmosphere for shoppers, tenants, and staff.

Mobile Patrols & Alarm Response

Foot and vehicle-based patrols cover interior walkways, loading areas, and parking lots—ensuring your property remains secure during and after business hours with rapid alarm response when incidents occur.

Access Control Management

Our security guards manage entrances and restricted zones, support theft prevention strategies, and coordinate with store personnel to minimize shrinkage and reduce risk across your retail environment.

CCTV Monitoring Support

Trained security guards can monitor your surveillance systems in real time, helping identify suspicious activity near storefronts, fitting rooms, cash wrap areas, and storage zones before problems escalate.

Customer-Focused Presence

Security doesn’t mean sacrificing service. Our security guards maintain a professional, approachable presence, assisting guests, handling incidents discreetly, and reinforcing a safe shopping experience.

Incident Reporting & Documentation

Detailed, timely reporting provides transparency and accountability, supporting tenant communication, liability claims, and incident resolution with clear, organized records.

Emergency Evacuation Support

Trained security guards help manage emergency scenarios, including lockdowns, medical calls, or evacuations, coordinating with mall management and emergency responders to ensure public safety.
tactical security guards in food court

The Iron Horse Advantage in Retail Protection

Partnering with Iron Horse Security ensures your retail property is protected with security strategies designed around your unique operational needs. Our award-winning services has been instrumental in deterring theft, enhancing customer safety, and maintaining a secure, welcoming shopping environment that keeps tenants satisfied and customers coming back.

Let us help you protect your space, your tenants, and your customers.

female iron horse security guard with tactical uniform

You can expect the following:

24 hr / 365 Communications Centre supporting our frontline staff and clients
We invest in security fundamentals, customer service, site-specific training, and ongoing advanced learning, providing 2× the industry-standard training for all our security guards..
Latest Technology: We leverage advanced technology to assist, assure and verify our clients are secure and protected.
Our staff are routinely supported and performance assured by our Mobile Quality Control Management staff.
The only Canadian uniformed security specialist with a consistent track record of client-care awards and third-party recognition.
Our ability to provide a high-calibre security service is extremely nimble and adaptable to fit any specific client's needs.
Our management insight, consistent oversight, and assurances are valued and applauded by many longstanding clients, who are quick to refer our services.

What Makes Iron Horse Security Unique:

Over 30 years of experience securing retailers and shopping centres
Multi-Award winning services
Custom-tailored solutions for your specific needs
Active & Engaged monitoring and communication
Fully compliant with all licensing requirements
Fully bilingual 24/7 comms centre
Meticulous client documentation & communication
A+ Rated Insurer
Use for Blue Image areas (600 x 850 px) (2)

Request a Free, No Obligation Quote

Please complete the form below, to request a quote, and we’ll be in touch. Or you can call us at 1-877-228-2813 and our specialists will provide the necessary help!

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    Iron Horse Security

    PUTTING CUSTOMERS FIRST

    Our experience spans both the commercial and government sectors, enabling us to support compliance-driven clients and integrate seamlessly into regulated environments.

    Commercial • Government • Retail • Industrial Parks • Warehouses • Multi‑tenant Facilities • Special Events

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    1-877-228-2813